Imagine a day at home without Wi-Fi. What a nightmare, right? Amazon’s Alexa has transformed our homes into smart ones; we speak, and Alexa obeys. But what happens with Alexa when your Wi-Fi is down or you have upgraded your connection? And how do you change the settings?
Alexa users can easily update Wi-Fi settings via the app or website. In the Alexa app, open the left panel and choose “Settings”. Then, select “Device Settings” and choose your device. Then, tap on “Change” next to “Wi-Fi Network” and follow the instructions.
Updating Wi-Fi settings only takes a few credentials, and your Alexa devices are good to go. Whether you have changed your residence or upgraded your internet connection, you need to follow a few steps to resolve this issue.
Updating Wi-Fi using the app
To update Wi-Fi settings through the app, you must have the Amazon Alexa app downloaded on your phone or tablet. Make sure that you have installed the app from “AMZN Mobile LLC” developers. Any other app with the same name is fake.
- Open the Alexa app and select Devices.
- Find and select Echo & Alexa.
- Here you will see a list of your devices connected to Alexa. Choose the device for which you want to update Wi-Fi settings.
- Tap on Status at the bottom.
- You’ll see your Wi-Fi network under Wireless.
- Tap on Change which is on the right of your Wi-Fi network.
- Then, press and hold the action button for 15 seconds as the screen tells you to do so.
- Your device will now be in setup mode. Alexa will also announce that it’s in setup mode.
- Tap Continue. Alexa will now search for your device.
- Select your device under Available Devices.
- Once you’ve selected your device, Alexa will start searching for available Wi-Fi networks.
- A new list of connections will be shown on the screen. Choose the network you want to connect your Alexa with and enter the password.
- Tap on Continue.
- If you have followed everything correctly, your Alexa device will be connected to the new internet connection after a few minutes.
Updating Wi-Fi without using the app
Don’t have the Alexa app installed? No worries! You can still update connectivity settings from the Amazon Alexa website.
- Open a browser on your PC or mobile, and go to alexa.amazon.com
- You will see a login screen. Enter your Alexa credentials to log into your Alexa account.
- Search for the Settings tab from the list on the left sidebar.
- Choose Set up a new device and look for the Alexa device you want to connect with the network.
- The screen will prompt you to continue Echo Setup.
- Click Continue.
- You will now be asked to plug the Alexa device into a power outlet.
- Wait for the ring light on it to turn from blue to orange.
- While keeping the browser open, connect your PC or mobile to a network that has the name in the format “Amazon-xxx”. You can find it in the Wi-Fi and Networks list on your PC. On mobile, just tap and hold the Wi-Fi tab from the top menu.
- Once connected, select Continue from the Echo Setup on your browser. It will tell you that your PC or mobile is connected to the Alexa device.
- The setup will ask you to choose a Wi-Fi network. Choose the network you want to connect the Alexa device to, and enter the correct password.
- Click on Connect.
- Your Alexa device will be connected to the new network after a few minutes.
Troubles connecting to a Wi-Fi network
More often than not, we get stuck while trying to connect a device to the internet. Sometimes the issues are so lame and meager that a reset fixes them immediately. But other times, you’ll need more than a reset.
Following are some of the most common reasons which hinder connectivity with Alexa devices:
You might notice two frequencies under the same Wi-Fi network – a 2.4GHz and a 5GHz. How are they different? The 2.4GHz one reaches farther into your house, while the 5GHz is faster with stronger signal strength.
If your router and Alexa devices are in separate rooms, it’s better that you connect your devices with a 2.4GHz frequency. Or, if you want a fast connection, try placing the device and routers in the same room. Mismatching these frequencies with the devices is where most problems arise.
Wrongly placed devices
Electronic devices like TV and microwaves interfere with the Wi-Fi signals of other devices. You shouldn’t be surprised if you have placed an Alexa device right beside a microwave and it is not getting clear reception.
Try always to place your devices away from other electronics. This way, there will be minimum interference, and you won’t have to reset your device every few hours.
This is not explicitly related to Alexa because you will also notice bad connections on other smart devices. If your internet router is not functioning properly, it won’t do good to any connected device.
Try unplugging the router and waiting for a minute before plugging it back in. Most times, this solves the problem. If the issue persists, you might have to contact the concerned company for a detailed checkup.
If nothing works…
If none of the above methods work, you might be entering the wrong password, or there might be an issue with your Alexa device. You can first try deregistering and then registering your Alexa device again. If that does not work, perform a factory reset.
Final words on how to update Wi-Fi on Alexa
Alexa devices might just be the smartest among all electronic devices. But they are not smart enough to get connected to a network by themselves. The step-by-step guide takes a little over 10 minutes, but it gets the job done. In case you’re still having trouble, you can always contact the service providers for help.